Privacy Policy

Ralson Tyres Ltd operates http://www.ralsontires.com/global (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of April 4, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify by placing a notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

This Privacy Policy sets out the commitment of Ralson Tyres Limited (“Ralson”, “we” or “us”) to the privacy of its customers, and other visitors, (“User,” “your”, or “you”) that use the Ralson platform (the “Platform”) through our website, www.Ralsontires.com (“Website”), and governs your rights and obligations regarding privacy and data protection. This Privacy Policy discloses what information we gather and how we collect, use, store, and share it, as well as your choices regarding your information.

The capitalized terms have the same meaning as ascribed in our Terms of Service, as applicable, unless otherwise noted here.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT salescontact@ralson.com

WE DO NOT SELL YOUR PERSONAL INFORMATION AND WE DO NOT INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUB-PROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.

COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies”.

We use Cookies on our Website and Platform to (a) understand and save your preferences for future visits, (b) keep track of advertisements, (c) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (d) allow trusted third-party services that track this information on our behalf. You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honour “Do Not Track” signals/instructions and, if one is in place, we will not track, plant cookies, or use advertising.

We allow third party behavioural tracking and links to third-party web pages. Occasionally, at our discretion, we may include or offer third-party products or services on our Website or Platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website, Platform and welcome any feedback at about these sites. Please contact us at salescontact@ralson.com.

HOW DO WE COLLECT INFORMATION?

We collect information about you and how you interact with us in several ways, including:

(a) the information you provide to us directly (by filling in the forms on website, sending us an email, or call us or communicate with us by any other means).

(b) automatically collect technical information about your interactions with us (such as IP address and browsing preferences).

(c) information from public sources, including government entities from which public records are obtained and information you submit in public forums.

(d) when you fill a survey or any forms.

(e) information about you and your interactions with us from third parties, such as from your employer or coworkers, third party service and content providers, credit reporting agencies, companies that provide or sell lists of potential purchasers, and others interacting with us.

(f) when you interact with our advertising and applications on third-party website and services, if those applications or advertising include a link to this Privacy Policy.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We collect the following types of data:

(a) Communication Data: Information you provide us when you communicate with us, e.g. by email or contact us form via our websites, such as your name, company and phone number, and any other information you provide us which we need to be of further assistance and communicate with you.

(b) Review Data: Information you provide to us when you complete a survey / respond to a questionnaire / submit a review or feedback. To collect information about a specific matter such as reviews of our services to you and/or our products.

(d) Promotional Data: Information you provide to us when you enter a competition or promotion.

HOW DO WE USE YOUR INFORMATION?

We collect, store and use your personal data to pursue our legitimate business interests which, in general, consist of responding to requests you make to us, or aiding us in serving you better. We collect only the information necessary to fulfil our legitimate business interests and stored it on our servers in an aggregated/anonymized form for only as long as is needed to fulfil those interests. We use your data in the following ways:

(a) To facilitate creation and authentication of your personal profile, and store your data in an aggregated/anonymized form for statistical purposes;

(b) To help us improve our Website and Platform;

(d) To improve our customer service;

(e) To respond to your customer service inquiries;

(f) To provide you with information, or services requested from us;

(g) To provide you with notices about account and/or subscription, including expiration and renewal notices;

(h) To notify you about changes to our Website and Platform and any products or services;

(i) To anonymize data and aggregate data for statistics;

(j) To process transactions; and

(k) To carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection.

MARKETING COMMUNICATIONS

When you sign up to receive any of our newsletters or marketing communications we will use the information you provide us, usually just your name and email address, to enable us to send you our newsletters, promotions and other communications you’ve requested. We will process your personal information for marketing purposes based on your consent. You can withdraw your consent at any time. If you withdraw your consent, we will stop sending you our newsletters and promotions and other communication as requested within a reasonable time to process your request.

From time to time we may also use your Usage Data to make online suggestions and recommendations to you about goods or services that may be of interest to you. This is necessary for the legitimate interest of our business in developing our products and services.

INFORMATION WE COLLECT ABOUT YOU FROM OTHER PLACES

The legal basis for this processing is our legitimate interests, namely monitoring and improving our website products and services. Information from our web servers’ logs, for example information about your computer, such as your IP address, operating system and browser type (“Usage Data”). This information is used by us for system administration and to analyse how people are using our websites and digital platforms. It also helps us to provide the best online infrastructure for your online activities. We may receive information about you if you use any of the other websites we operate or the other products and/or services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment services, analytics providers, search information providers) and may receive information about you from them.

SOCIAL MEDIA

Our Website may enable you to share your experience and connect with us through third party social networks such as Facebook and Twitter. We may collect this information from our social media sites, including likes, shares and tweets, and about the content on social networking sites. We do not control the privacy of the information you provide on social media networks and the privacy policies of those social media networks will apply when using their services.

SHARING YOUR PERSONAL INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries to the extent necessary for the same purposes of the initial processing set out in this policy.

Ralson may share your personal data with third party service providers that Ralson may use to process your request or provide the services. These sub-contractors are contractually obligated to keep the personal data they may have received confidential and secure and to use your personal data only on the basis of our instructions.

Ralson is part of an international group with databases in the various countries in which it operates. Ralson may transfer your personal data within the group to one of its databases or to its external partners located outside of your home country.

As levels of data protection vary worldwide, we do not transmit your personal data to our group companies or to third-party companies outside of continental North America unless these companies offer the same or similar level of personal data protection as Ralson.

We may share your information (including PII) with governmental authorities, law enforcement agencies or other government agencies to comply with law or legal requirements.

PERSONAL INFORMATION RETENTION

As a rule, we will not hold your personal information for any purpose or purposes for longer than is necessary to fulfil the purposes we collect it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

HOW DO WE PROTECT YOUR DATA?

Ralson has implemented measures to protect the privacy, security and integrity of your personal data. Access to personal data is restricted to those employees and service providers who need to know this information and who have been trained to comply with rules on confidentiality.

While we are committed to keeping your personal information secure, the transmission of information online via the internet is not completely secure. We, together with our service providers will do our best to protect your personal information but information provided is at your sole risk.

On Ralson’s commercial sites, banking information will be collected for the purposes of effective, legal secure payment processes. These measures may consist of SSL encryption (intended to make the data unreadable to others) during the collection or transfer of confidential data. Said information will be used only for purposes of online payment and will not be retained. Ralson ensures that your personal data are not altered, damaged or accessed by unauthorized third parties.

YOUR RIGHTS

You have certain rights when it comes to the processing of your information. You have the right to access, rectify, transfer and request the deletion of any personal data you may have provided. You are also entitled to oppose the collection and processing of your personal data by Ralson at no cost. You have the right to be informed about how we collect and your personal information.

FOR OUR CANADIAN USERS

This section supplements the information contained in our Privacy Policy above and applies solely to all visitors to our Website or Platform, who reside in Canada (“consumers” or “you”). We ensure with the Personal Information Protection and Electronics Document Act of 2000 (“PIPEDA”) and any terms defined in the PIPEDA have the same meaning when used in this Section.

(a) Definition of Personal Information. Any information about an identifiable individual. Whatever may be the physical form or characteristics of a particular regime for “business contact information” (name, position, title, address, professional phone number, etc.)

(b) Right to Access Personal Information. You can request to access your personal information we hold about you. We will first confirm whether you have requested such information, explain how we have used your information, provide a list of names with whom your information has been shared and provide a copy of your information in an accessible format and make alternative formats available if requested.

(c) Right to Correction/Limited Right to Deletion. You can request us to correct or delete your information IF you demonstrate that the personal information we hold on you is inaccurate. We will delete or correct your information within 30 (thirty) calendar days. When we delete/correct your personal information we will inform the third parties with whom we have shared your information.

(d) Right to be Forgotten. Your information will be kept with us for as long as it is required for the fulfilment of the purposes of the Website. Unless we otherwise give you notice, we will retain your Information on the Website on your behalf until such times as you or we terminate your User Account.

(e) Data Breach Notification. We will send a notification to you as soon as feasible regarding the information of any breach that creates a “real risk of significant harm” to you. We keep a record of every data breach and, on request, provide the Office of the Privacy Commissioner with access to the record.

(f) Contact Information. You may contact our Canadian Privacy and Data Protection Officer at salescontact@ralson.com or by writing to us at 725 Cool Springs Blvd, Suite 330 Franklin, TN 37067 (i) make a personal information request, (ii) correct or delete your personal information, (iii) discuss our Privacy Policy and/or anything that has to do with it. We will respond within thirty (30) calendar days of receiving such a request or query. Additionally, in order for us to respond to your request or query, we will need to collect information from the requesting party to verify their identity.

FOR OUR CALIFORNIA USERS

Ralson does not sell, trade, or otherwise transfer to outside third parties your “Personal Information” as the term is defined under the California Civil Code Section § 1798.82(h). If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purpose. To request a notice, please submit your request to 725 Cool Springs Blvd, Suite 330 Franklin, TN 37067 or email us at salescontact@ralson.com.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our Website. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please email: salescontact@ralson.com.

COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS ONLY)

The Children’s Online Privacy Protection Act (“COPPA”) is a federal legislation that applies to entities that collect and store “Personal Information,” as the term is defined under COPPA, from children under the age of 13 in the United States of America. We are committed to ensure compliance with COPPA. Our Website is not meant for use by children under the age of 13. Our Website do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at salescontact@ralson.com.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE.

COPYRIGHT INFRINGEMENT/DMCA NOTICE

If you believe that any content on our Website violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA Takedown Notice”)) must be provided to our designated Copyright Agent.

(a) Your physical or electronic signature;

(b) Identification of the copyrighted work(s) that you claim to have been infringed;

(d) Sufficient information to permit us to locate such material;

(e) Your address, telephone number, and email address;

(f) A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and

(g) A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

The Ralson Copyright Agent who should receive the DMCA Takedown Notices can be reached either via email at salescontact@ralson.com, or at 725 Cool Springs Blvd, Suite 330 Franklin, TN 37067 . You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Ralson in connection with the written notification and allegation of copyright infringement.

FOR OUR EUROPEAN UNION USERS

This section supplements the information contained in our Privacy Policy above and applies solely to all visitors to our Website or Platform, who are located in the European Union (“EU”). The information we collect with you will not be transferred and processed outside the EU. If you access the Website or the Platform while you are located in the EU, you have certain rights with respect to the processing of your personal data in accordance with the provisions of General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”). You have the right to access, rectify, transfer and request the deletion of any personal data you may have provided.

Please note that in some circumstances, we may not be able to fully comply with your request, or we may ask you to provide us with additional information in connection with your request, which may be personally identifiable information, for example, if we need to verify your identity or the nature of your request in order to fully comply with your request. In such situations, however, we will still respond to let you know of our decision. As used in this section for EU users, “personal data” means any information that identifies you as an individual, such as name, address, email address, IP address, phone number, business address, business title, business email address, company, etc.

To make any of the following requests, please contact us (i) via email at salescontact@ralson.com, or (ii) by writing to us at 725 Cool Springs Blvd, Suite 330 Franklin, TN 37067.

(a) Access: You can request more information about your personal data that we have stored and processed. You can also request a copy of the said personal data.

(b) Rectification: If you believe that any of your personal data we have stored and processed is incorrect or incomplete, you can request that we correct or supplement such data. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.

(c) Objection: You can contact us to let us know that you object to the collection or use of your personal data for certain purposes.

(d) Erasure: You can request that we erase some or all of your personal data from our systems.

(e) Restriction of processing: You can ask us to restrict further processing of your personal data.

(f) Portability: You have the right to ask for a copy of your personal data in a machine-readable format. You can also request that we transmit said data to another entity where technically feasible.

(g) Withdrawal of Consent: We are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, it may limit your ability to use some/ all of the service available on our Website and/or Platform and you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your personal data, if such use or disclosure is necessary to enable you to utilize some or all of the services available on our Website and/or Platform.

(h) Right to file a complaint: You have the right to lodge a complaint about our practices with respect to your personal data with the supervisory authority of your country or EU member state. Please go to https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm to locate your data protection authority.

(i) Response. We will respond to your inquiry within thirty (30) working days of receipt of such inquiry.

If you have any questions or concerns about privacy-related issues, you may contact our Privacy Officer:

Email: salescontact@ralson.com

Address: 725 Cool Springs Blvd, Suite 330 Franklin, TN 37067

CHANGES TO OUR PRIVACY POLICY

Ralson may at any time, and in its sole discretion, amend its Terms of Service, including this Privacy Policy. If there are material changes to the Terms of Service and/or this Privacy Policy, Ralson will make reasonable efforts to notify you. Please review our Terms of Service, and this Privacy Policy, periodically. Your continued use of the Website and the Platform after any such amendments signifies your acceptance and agreement thereof.